With so many metrics and KPI's in the call center world, it can be hard to perform on all of them and near impossible to keep track of each one on a daily basis. Which metrics then should be at the forefront of your efforts no matter the industry or size of the company?
New case study highlights how ClearView's revolutionary workforce performance optimization solution helped Direct Interactions deliver real-time, custom data to every employee on the floor and automate managerial activities.
Think about all of the zombie movies, both past and present. Are there any similarities between the zombies in those settings and your call center? The zombies huddle together, walk aimlessly without a goal, and are literally emotionless until provoked. Then, disaster strikes...