Choose only the modules and metrics you wish to see. Clearview dashboards are intuitive and powerful for veteran directors, rookie agents, and everyone in between. You decide what data is displayed and how.
Real-Time Data at All Levels
By delivering real-time performance dashboards from the executive level down to the agent level, Clearview increases accountability and creates a culture of continuous development that is critical to reaching your business objectives.
Wallboards to Inform and Inspire
Keep your teams motivated, informed and empowered to better serve your customers with visually impactful, fully customizable wallboards displaying real-time data, leaderboards, and achievement recognition.
Automated, precise skills-based routing unlocks aptitude and multiplies the skill sets of your agents.
Customizable profile templates allow you to display a bio, profile photo, coin earnings, challenges won, and more, uniting your call center on an in-house social network.
"The ability to create and edit our own metrics, forms, calculations and dashboards gives us more control over our client data. The ability to generate subscriptions and reports from that makes us confident that our data is reliable.
Definitely the answer we were looking for. Thank you Clearview!
Jaime Raffaell, DIRECTOR OF CLIENT SERVICES
Refine Performance with Clearview's Integrated QM
Work with recordings directly in the Clearview system.
Call libraries are nicely organized and fully searchable, providing easy access to all recordings by location, team, and agent with deep-dive visibility into call details (call date, call time, call length, dispositions, etc.).
This allows users to create specified reasons to flag a call for behaviors that are a high priority or of concern. This creates a richer awareness around what is happening in your call center.
Call recordings are dynamically converted into MP3 audio for the widest range of browser compatibility.
Forms can be tailored to the needs of each client and call floor, with flexibility around the types of questions and answers that are allowed. Easily build metrics for forms that are in use, as well as question and answer options.
"Prior to launching Clearview within our call centers, reporting was a manual and tedious process. Now, we're able to see our performance in real time, effortlessly."
Jonathan Fowler, Technical Manager
Create an Army of Excited and Engaged Employees
Go For Glory with Badge Rewards
Choose from a library of hundreds of cool badges to reward top
performers. Look for new badges added to the system often.
The Achievements Newsfeed
Keep everyone on the floor informed of achievements as they are earned by their peers. This gives your top performers the recognition they deserve and inspires underperformers to seek mentorship and to work harder.
Robust Gamification and Challenges
Create a competitive sales environment by creating challenges around metrics. Whether it's team vs team or every man for themselves, flexible features keep gamification fun and exciting.
"I really like Clearview. For me, it has helped with knowing where I stand as an agent. I like knowing where I rank as far as QA, SA, calls answered etc.! I find that to be encouraging. Since I started using Clearview, I have definitely noticed improvement.
Cristina witherspoon, Help Center operator
Better Communication is the Key to Success
The Power of Chat
Increase team development and social connectedness by facilitating instant communication. Send a co-worker a quick note, or engage in a full team discussion about a goal for the day. Clearview Chat is all about collaboration and convenience.
Disseminate valuable information such as job postings, corporate activities and any other information that needs to be distributed quickly and seamlessly throughout your call center.
Make relevant information accessible and improve agent competence and engagement. Work Aids enable agents to consolidate job helps and training documents that typically get pinned all over cubical walls, or worse—lost!
How well do you know your call center? Increase retention, productivity, and service with surveys.
Learning Management System
Courses, Quizzes, Coaching, and Knowledge Assessment
An Individualized Approach to Coaching
Now you can set individualized objectives for each coaching session, schedule follow-ups, create coaching forms, and track coaching history. All of this increases a coach’s accountability and autonomy while helping agents be the best they can be.
Automated Task Lists
Task Lists are automatically generated for coaches based on business rules and can be triggered by one or multiple metrics.
Automated Coaching Sessions
It’s impossible to be a good coach if you’re always in reactive mode. Give coaches the ability to focus on what’s most important—coaching! Automated coaching sessions proactively strengthen the relationship between coach and agent.
“Having a centralized location enables us to spend valuable hours coaching agents and improving our overall processes. Instead of planning meetings to review reports with agents, our team leads are visiting agents at their desks and reviewing the shared dashboards in real time, together.”