Built FOR CALL CENTERS, BY CALL CENTERS
Unlimited Data Aggregation
Question: How much time do you lose each day by trying to fix detrimental issues that are the result of a lack of training? How many missteps has your organization made as the result of misreading data?
Clearview consolidates data into a simple, but highly effective and visibly system.
Clearview aggregates multiple data sources in order to provide minute-by-minute visibility on the progress of each employee. With access to QA, customer service, surveys, a time clock, data and more, you have all of the workforce optimization tools you need in one website.
Instead of taking countless hours to collect data from each source for each employee every single day, it provides reports in real-time. No more playing “catch up!”
Clearview provides the ability to analyze data in real-time, displayed in a meaningful and customizable way.
Clearview shows correlations between multiple metrics from multiple systems (Phone, CRM, ERP, etc). This allows organizations the ability to see what their key drivers really are in delivering the greatest customer experience.
Clearview empowers an organization to identify the optimal key metric thresholds which have been proven to deliver the best overall customer experience. It also enables managers create accountability within an organization that is beholden to specific metrics and goals.
With all the information you need available to you in real-time, problems can be avoided. Delayed access can blind a company. If a problem can be foreseen, it will be made right before it even phases the company, thereby preserving countless hours and resources that would otherwise be used correcting what was unknown. Find solutions to problems before they cause damage. Don’t let delayed access hurt when it can be avoided.
Clearview offers more visibility than other systems.
Without 100% visibility, call center productivity can become crippled over time. By providing each and every level of your organization the information and distinct data sets they need, you are leading the way towards better performance.Unlike most other systems, Clearview provides visibility down to each individual agent, empowering your organization with visibility and giving employees necessary access to the information that is vital to better performance.